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Front Desk Agent Job Openings by Courtyard by Marriott | Huntington Hotels in Silver Spring, MD 20910 June 2018

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To help make this corporation perpective and also vision comes accurate; Courtyard by Marriott | Huntington Hotels is actually open up with brand-new position as begin from June 2018. Everyone who is enthusiastic filling this vacanct, remember to engage in this Front Desk Agent Job Openings recruitment inside . It really is encouraged for everyone players to arrange almost all required demands because of this job recruitment procedure, for the reason that method need you to definitely allow acceptable spec that this business desires because of this place. If you are that you will be one which may fill up the standards, you can attempt to learn more info about Front Desk Agent Job Openings below.

Courtyard by Marriott | Huntington Hotels Job Opportunities 2018

Front Desk Agent Job Openings - Silver Spring MD

Position Title: Guest Services Associate

Immediate Supervisor’s Title: Front Office Supervisor

Overall Responsibilities

  • Greet and welcome guest.
  • Assign rooms and keys.
  • Keep track of daily scheduled functions and their locations.
  • Manage all daily arrivals and departures, including groups.
  • Prepare guest folio and collect payment for visit.
  • Follow banking-out and shift closing procedures.
  • Maintain safe and clean work areas.
  • Provide accurate, descriptive hotel information to guests and callers including hours of operation, guestroom features and locations, all services and amenities provided, and local area information.
  • Provide suggestions for places to visit, eat, and shop as well directionsand maps.
  • Handle mail, messages, guestroom messages, and faxes per prescribed procedure.
  • Arrange transportation.
  • Carry out specified duties in the event of emergencies.
  • Answer phones promptly in a polite and professional manner using the standard phraseology.
  • Route incoming calls to the appropriate department, guestroom,meeting room, or other facility.
  • Handle wake-up calls and ensure timely delivery by following standard procedure.
  • Assist guests with function of all guestroom features.
  • Log and track all guest complaints.
  • Promptly communicate all requests to appropriate departments.
  • Assist in solving billing discrepancies.
  • Handle monetary transactions per prescribed procedure.
  • Utilize property management system and all other required technology to carry out daily responsibilities.
  • Advise guests and callers of current rates and promotions.
  • Show guestrooms and meeting space to prospective guests as needed.
  • All other duties as assigned

Education, Knowledge and Skills:

  • High School diploma or G.E.D. certificate
  • Customer service background
  • Hotel Front Desk experience preferred

Essential Functions

  • Language skills: Have the ability to read and interpret documents such as safety rules (i.e., Lockout Tagout, JSA’s), safety awareness information (MSDS), operation and maintenance instructions, and procedure manuals. Ability to keep logs and to speak effectively to customers and associates.
  • The hotel functions seven days a week, 24 hours a day. Applicant must have the flexibility to work a shift other than the one they are assigned dependent on business demand. Further, business demand and weather determines the amount of hours that are worked. Some weeks may be scheduled at less than 40 hours and other weeks at more than 40 hours.
  • Use aggressive hospitality skills, which include:
  • Smile and Greet every Guest
  • Speak to the guest in a warm, friendly and courteous manner
  • Display genuine and enthusiastic interest in the guest, pay complete attention
  • Anticipate guest needs and be flexible in responding to them
  • Be knowledgeable about your job
  • LEARN to take ownership of guest problems and resolve them
  • Report to work station at your scheduled time, being prepared to commence all assigned duties.
  • Perform all job requests assigned by management in which the associate is capable.
  • Maintain a well groomed, professional appearance and attitude at all times.
  • Acknowledge guests immediately with a smile and greeting. Use the guest’s name at least once in an interaction and practice the principles of Aggressive Hospitality.
  • Anticipate guest needs and offer assistance.
  • Always use guest name. Listen intently to each guest, focusing directly on them during each interaction.

Brand: Courtyard by Marriott
Address: 8506 Fenton Street Silver Spring, MD - 20910
Property Description: 115 - 8506 Fenton St, Silver Springs, MD
Property Number: 115

As one of the leading company in United State, Courtyard by Marriott | Huntington Hotels offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Courtyard by Marriott | Huntington Hotels also offers a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to increae new skills and knowledge through the company programs.

If Ms interested to apply Front Desk Agent Job Openings Silver Spring MD June 2018 Courtyard by Marriott | Huntington Hotels Courtyard by Marriott | Huntington Hotels, immediately prepare requirements / files and documents needed for submit Front Desk Agent Job Openings Silver Spring MD June 2018 Courtyard by Marriott | Huntington Hotels above. To apply by online, please click the "Apply" button below. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Silver Spring MD region from any other company.

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